Patients want to be connected with their pharmacies. Just as they are now connected with their doctors, through appointment-booking websites. Patients want to take advantage of new technologies that make their lives easier... And with the pharmacy being part of French people's daily healthcare routine, online services for pharmacies have naturally been adopted by the greatest number of people. And that's only if pharmacists choose to offer online pharmacy services!
It's also our role at Itekpharma to explain and share with pharmacy owners. Drawing on our many years of experience and daily exchanges with pharmacists throughout France and overseas, we can advise and support pharmacies to offer them the best online services for pharmacies.
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Online pharmacy services: the essentials
Online prescription
This simple online service saves time for pharmacists and patients alike. All the patient has to do is take a photo or scan the prescription, then fill in the secure online form. They can choose a pick-up date and time at the pharmacy... Or take advantage of a local delivery service if the pharmacy offers it.
Save time, optimize travel and reduce queues at the pharmacy. In these times of viruses, online prescriptions are one of the most popular online services for pharmacies.
Click and Collect
This online service complements the online prescription. The idea is the same, but this time it doesn't just concern prescription-only medicines... but all pharmacy products. This means that parapharmacy and non-prescription medicines, if available on the site, can be ordered online and collected from the pharmacy. All this in compliance with the legal obligations inherent in the sale of medicines.
And even if customers don't actually order a product online, they can still find out whether a particular product is in stock at their pharmacy, and at what price! This means they're aware of the pharmacy's special offers before they even enter. It may even motivate them to go there!
Teleconsultation
Particularly in demand at the height of the COVID crisis, teleconsultation maintains the link between pharmacist and patient.
Several teleconsultation themes are possible and are defined by pharmacists, as are the available time slots. Teleconsultation does not replace in-office exchanges, but is a necessary complementary tool for certain patients. Particularly those who have difficulty travelling, or who are at risk in times of health crisis.
Online pharmacy services: the originals
Birth lists
Online service dedicated to parents-to-be, who are used to birth lists. The pharmacy can also offer birth lists, as there are plenty of products for baby and mom to choose from. How it works is very simple: parents pre-select the products they want from a list. Their relatives can then order the products online. They can then choose whether to make the products available to the parents-to-be at the pharmacy. Or have them delivered to their home or directly to the parents-to-be.
Conseil Bobo
Le Conseil Bobo is a time-saving service that also gives you peace of mind. It's easy to use: the patient sends a photo of their "boo-boo", their wound... And the pharmacist responds with advice on how to treat the boo-boo. It could be a small cut, a scratch or a sting. It's important to note, however, that the Conseil Bobo online pharmacy service is not intended to replace a visit to the doctor. But sometimes, for a small boo-boo, it's an easy and effective way to talk to your pharmacist, to find out how to treat it, without having to go to the pharmacy.
All these online services for pharmacies enable pharmacies to stand out from the crowd and take their relationship with patients to the next level. More than just a place to dispense medicines, today's pharmacy is a place for sharing and living... And this must also be done online, in line with the customs of our time.
Don't wait any longer to offer online pharmacy services. Tomorrow will be too late! Contact us for more information or a demo.
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